An update on SB Nation site performance

As SB Nation users, you have certainly noticed the significant performance drop across the network this week. The SB Nation team and all of Vox Media sincerely apologize for the site performance problems affecting your experience on our sites and communities over the past few days. We understand how frustrating it is for you. Given the nature of the issue, it is taking several days to fully restore performance completely. We have been working around the clock, taking incremental and comprehensive measures, to restore performance to normal levels.

Our approach to correcting the issues affecting the network has been two pronged: 1) improve performance as much as possible incrementally and 2) restore long-term stability to the system.

The first prong has been focused on improving the performance of logged-in users as these users have experienced the biggest drop in performance. Some of the improvements that we have pushed out to this point include:

  • Page load performance for logged-in users, including lower error rates
  • Commenting performance
  • Logging-in
  • Publishing content, including Fanposts and Fanshots
  • Some of these errors, specifically for logged-in users, may appear intermittently until we complete the necessary infrastructure work, but performance should be greatly improved from Tuesday evening and Wednesday.

    We have all hands on deck to complete this work and will be performing maintenance after hours this weekend to restore full service to the network. Of course, we would like to do this work sooner, but we need to be extra careful and thorough in making these changes, so as to not risk new problems.

    Again, we completely understand the frustration our users have felt over the past few days and will continue to do everything in our power to restore full service to the network and ease your frustration. We greatly appreciate your patience and understanding as we've worked through these issues and bring long term stability to the network. Thank you for your dedication to and support of SB Nation and Vox Media.

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